Retail - Patient Service Coordinator
Patient Services Coordinator Coordinate your future.
MyEyeDr.
is a high-growth, premier healthcare company:
a total vision care concept with a unique retail experience.
We are seeking a Patient Coordinator to greet and process all incoming/outgoing patients, monitor patient flow, answer the telephone, schedule and confirm patient appointments, and process insurance information.
As a Patient Service Coordinator at MyEyeDr, you will
Experience:
A fast paced and collaborative work environment Opportunities to grow and develop (many of our leaders launched their MyEyeDr.
careers in this role!) A comprehensive benefits package including health, vision and dental coverage, prescription drug coverage, Tax-Free Savings Plans and more! Discounts on our products and services that you and your family and often even your friends can take advantage of What You Need to Be Successful:
A High School diploma/GED Customer Service Experience Ability to multi-task, manage priorities and ensure patient commitments/deadlines are met in a fast paced, progressive environment.
Bring your career into focus.
While making a difference in our patients lives, we'll make a difference in yours.
At MyEyeDr.
it's not just business, it's personal! MyEyeDr.
is an Equal Opportunity Employer We are an equal opportunity employer.
POSITION SUMMARY - The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information.
The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office.
The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.
ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.
Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds).
Transcribe message for return calls (including home and daytime phone number).
Effectively greet incomingoutgoing patients immediately upon entering the office.
Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
Obtain and verify insurance eligibility for all applicable patients.
Audit and edit insurance claims through Enterprise for submission to Home Office.
Resource scheduling appointments correctly.
Facilitating and rescheduling no shows appointments.
Communicating the use of the online history form to all patients.
Enter patient's demographic and insurance information into POS software program.
Confirm all patients' appointments, for the following day, by 12:
00 pm on the preceding day.
Pull charts for all former patients scheduled for the following day.
Confirm that all contact lenses have arrived for RecheckPick-Up Appointments.
Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.
Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card.
Forward to Home Office at month end.
Check patients out through POS as requested/needed.
Ensure that patient has been made aware of all promotions and offers.
Immediate notify ManagerAssistant Manager of any walking Rx's and/or appointments.
Prepare invoices and packing slips to be submitted to Home Office.
Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.
Fax daily sales summary report to Home Office on a daily deposit form prior to 12:
00 pm Maintain cleanliness and organized appearance of front desk at all times.
May be required to perform preliminary testing for patients, as needed.
Develop skills to assist patients in all aspects of optical dispensary.
Initiate training in the contact lens area until Contact Lens Tech is available.
Help maintain the attractive appearance of the office.
Attend all office meetings.
Participate in all training opportunities offered by My Eye Dr.
Other duties, as assigned.
EXPERIENCE AND QUALIFICATIONS High School degree/GED required.
AA or BA/BS in related field is desirable.
1-3 years of related experience within a similar office environment.
KNOWLEDGE, SKILLS AND ABILITIES Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
Proficiency in utilization of automated equipment and systems standard to the optometry industry.
PHYSICAL DEMANDS This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
WORK ENVIRONMENT This position is performed in a traditional retail office environment.
Other details Pay Type Hourly.
Estimated Salary: $20 to $28 per hour based on qualifications.
MyEyeDr.
is a high-growth, premier healthcare company:
a total vision care concept with a unique retail experience.
We are seeking a Patient Coordinator to greet and process all incoming/outgoing patients, monitor patient flow, answer the telephone, schedule and confirm patient appointments, and process insurance information.
As a Patient Service Coordinator at MyEyeDr, you will
Experience:
A fast paced and collaborative work environment Opportunities to grow and develop (many of our leaders launched their MyEyeDr.
careers in this role!) A comprehensive benefits package including health, vision and dental coverage, prescription drug coverage, Tax-Free Savings Plans and more! Discounts on our products and services that you and your family and often even your friends can take advantage of What You Need to Be Successful:
A High School diploma/GED Customer Service Experience Ability to multi-task, manage priorities and ensure patient commitments/deadlines are met in a fast paced, progressive environment.
Bring your career into focus.
While making a difference in our patients lives, we'll make a difference in yours.
At MyEyeDr.
it's not just business, it's personal! MyEyeDr.
is an Equal Opportunity Employer We are an equal opportunity employer.
POSITION SUMMARY - The Patient Coordinator greets and processes all incoming/outgoing patients, monitors patient flow, answers telephone to company standards, schedules and confirms patient appointments, and processes insurance information.
The Patient Coordinator uses their strong working knowledge of the Optometry industry to address patient inquires, solve problems and promote services and products offered at the Office.
The Patient Coordinator may be required to provide pretesting, eyeglass sales and contact lens support based upon Office volume.
ESSENTIAL DUTIES AND RESPONSIBILITIES Ensure customers expectations are exceeded by directing and communicating patient needs effectively and efficiently.
Effectively answer the telephone, schedule patient appointments to company standards by utilizing resource scheduling (by third ring, no call is to be placed on hold longer than 60 seconds).
Transcribe message for return calls (including home and daytime phone number).
Effectively greet incomingoutgoing patients immediately upon entering the office.
Maximize patient flow, by organizing, tracking and communicating with other associates and patients to maintain an efficient office.
Obtain and verify insurance eligibility for all applicable patients.
Audit and edit insurance claims through Enterprise for submission to Home Office.
Resource scheduling appointments correctly.
Facilitating and rescheduling no shows appointments.
Communicating the use of the online history form to all patients.
Enter patient's demographic and insurance information into POS software program.
Confirm all patients' appointments, for the following day, by 12:
00 pm on the preceding day.
Pull charts for all former patients scheduled for the following day.
Confirm that all contact lenses have arrived for RecheckPick-Up Appointments.
Attach the proper routing slip and insurance authorization - obtaining a copy of patient's insurance ID card when applicable.
Ensure that all yearly exams complete a recall card, record month and year in upper right corner of card.
Forward to Home Office at month end.
Check patients out through POS as requested/needed.
Ensure that patient has been made aware of all promotions and offers.
Immediate notify ManagerAssistant Manager of any walking Rx's and/or appointments.
Prepare invoices and packing slips to be submitted to Home Office.
Close & balance POS software program at day end, completing daily deposit, ensuring that it properly balances.
Fax daily sales summary report to Home Office on a daily deposit form prior to 12:
00 pm Maintain cleanliness and organized appearance of front desk at all times.
May be required to perform preliminary testing for patients, as needed.
Develop skills to assist patients in all aspects of optical dispensary.
Initiate training in the contact lens area until Contact Lens Tech is available.
Help maintain the attractive appearance of the office.
Attend all office meetings.
Participate in all training opportunities offered by My Eye Dr.
Other duties, as assigned.
EXPERIENCE AND QUALIFICATIONS High School degree/GED required.
AA or BA/BS in related field is desirable.
1-3 years of related experience within a similar office environment.
KNOWLEDGE, SKILLS AND ABILITIES Demonstrated success in a retail, office environment addressing a broad spectrum of customer requirements and preferences.
Demonstrated ability to establish positive patient rapport and build relationships to establish repeat customer-trends.
Strong communication skills (oral and written) with the proven ability to manage priorities in a fast paced, entrepreneurial environment.
Ability to multi-task, set priorities and ensure that patient commitments/deadlines are met.
Proficiency in utilization of automated equipment and systems standard to the optometry industry.
PHYSICAL DEMANDS This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.
WORK ENVIRONMENT This position is performed in a traditional retail office environment.
Other details Pay Type Hourly.
Estimated Salary: $20 to $28 per hour based on qualifications.
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