Communications Specialist (Urbana, MD)

Company Name:
G4S Secure Solutions (USA) Inc.
Job Introduction:
The world's leading private security organization, G4S, has an immediate job opportunity for a Communications Specialist . As a Communications Specialist, you will dispatch, coordinate, and support security personnel in responding to and reporting Emergency (Critical) and Non-Emergency (Non-Critical) events. You are required to detect unfavorable situations, dispatch security officers, and make proper, time sensitive notifications to the appropriate levels of management. You shall also be a member of the Security Control Center (SCC) team, responsible for monitoring multiple security systems to aid in the safety and security of persons and properties. The functions of the technology based SCC include crisis management, security, customer service, and some elements of public speaking.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Role Responsibility:
Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situations, events and incidents are resolved in an appropriate manner.
Access control; using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc); Acknowledge forced open and held open alarms; monitor badge activities using C Cure; Monitor and verify access; Provide momentary door unlocks and access to card-reader doors and garage gates.
Customer service; Ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner; serving as an emergency information HUB system for Fannie Mae Corporate Security & Resiliency.
Life safety and emergency response; Ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator); Respond to C Cure alarm notifications for various event activations.
Supporting the Security Solutions Team (SST) during business hours with local badging and parking decal/placard requests; Providing after hours support processing Emergency DCF & Data Center Storage room access requests; Processing the HR Termination reports, Confiscated Badge-Active notifications & Immediate Termination badge disable requests.
Generating SEAMS Security Equipment work tickets to include documenting Security Vendor technician arrival/departure and status of work that was completed and tested.
The Ideal Candidate:
##### Education, Licenses and Certifications Required
Ability to meet and maintain any applicable licensing or certification requirements
Must possess a college degree in Mass Communications, Technology, Emergency Response, Criminal Justice or related fields
##### Type and Length of Specific Experience Required
Must possess a minimum of 2 years of experience in security/customer service
Must possess a minimum of 2 years of documented experience as a 911 operator, operator in a control center, command center, security communications center, tactical operations center, emergency dispatch center or similar environment
Work history to include demonstrated knowledge of access control systems, closed circuit television systems, radio communications, telecommunications systems, and security systems technology
##### Skills Required
Must be able to demonstrate proficiency with Microsoft Office applications
Ability to operate radio or telephone equipment and/or console monitors
Ability to interact cordially and communicate with the public
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
##### Other
Must be at least 18 years old or the minimum age required by the State
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must be able to pass an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
##### Physical Requirements and Environment
Environment: Office, minimum to no exposure to extreme temperatures
Major activity: Working on PC and using telephone/radio while sitting
Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting up to 10 pounds, and limited stretching and reaching.
##### EOE Minority/Female/Disabled/Veteran
G4S is an Equal Opportunity/Affirmative Action Employer and an Alcohol- and Drug-Free Workplace
Job Reference: SS15477
Number of Positions: 4
Job Category: Security/Protective Services
Contract Type: Full Time
Salary: $16.64 - $24.03
Location: Urbana
G4S Region: Americas
Country: United States
G4S Business Unit: Secure Solutions
Closing Date: July 7, 2014

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