Director - Quality Assurance

Company Name:
Provides development of project Quality Assurance Plan and the implementation of procedures that conforms to the requirements of the contract
Develops, leads implementation of and maintains a continuous quality/process improvement process and culture in multiple program segments
Effectively manages and quantitatively measures the progress of program areas and the quality improvement process itself
Provides an independent assessment of how the project''s process is being implemented relative to the defined process and recommends methods to optimize the organization''s process
Conducts audits and reviews/analyzes data and documentation
Develops and implements procedures and test plans for assuring quality in a system development environment which supports large databases and applications
Takes lead responsibility with the direction from the project manager for the development of ISO based project quality assurance programs
Conducts orientation ISO-based quality training for project personnel
Identifies project contract requirements and establishes the necessary ISO quality document hierarchy and components by working with other senior managers
Utilizes MAXIMUS ISO related documentation standards and tools to assist project team members to actively engage in and develop draft quality documents
Maintains secure directories for storage and control of draft and final ISO quality documents
Manages dissemination and training documentation
Undertakes or ensures completion by other project personnel, audits of phone customer service and desk re-reviews of sample cases
Develops, maintains and reports upon quality data from these audits
Conducts ISO based internal audits of project practices
Convenes management committee on timely basis for routine QA sessions, including resolution of preventive and corrective actions leading to continuous quality improvement and client satisfaction
Participates in the design, development and programming of the QA reports based on access to the appeal case management system
Tracks and ensures continuous use of and response to project quality metrics by each project team and component
Performs other duties as may be assigned by management
Bachelor's Degree from an accredited college or university or equivalent experience Master's Degree Preferred
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.
Date: 2014-03-21
Country: US
State: MD
City: Frederick
Postal Code: 21703
Category: Quality

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