On-Call/Part-time Emergency Communications Specialist
Salary:
$22.
02 Hourly Location :
Public Safety Training Facility - Frederick, MD Job Type:
Part-Time Non-Benefited Job Number:
FY24-00059 Department:
Division of Emergency Management Division:
Emergency Communications Opening Date:
08/01/2023 Closing Date:
Continuous JOB INFORMATION Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Monday, August 28, 2023 at the Frederick County Public Safety Training Facility.
Doors will open at 8:
00 a.
m.
and will close at 1:
00 p.
m.
Applicants will have the opportunity to submit their Employment Application Form onsite (if not submitted prior), complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communication management to complete an interview process.
Check out our recruitment video! https:
//www.
youtube.
com/watch?v=Wi5ZGBLIaMo Non-exempt; on-call; varying schedule; rotating shifts; no-benefits NOTE:
Qualified candidates who pass each stage of the selection process will be placed on an eligible list for possible placement into full-time benefited vacancies.
Candidates will be required to attend a 10-week (40 hr/wk) training academy to become a certified Emergency Communications Specialist.
Upon completion of this academy and its associated trainings, employees will begin working in an on-call capacity.
As full-time vacancies arise all current on-call employees will be given first opportunity to apply for the positions and be considered for benefited placement This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies.
Training and supervision is received from the DEC Manager or ECS IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.
QUALIFICATIONS AND REQUIREMENTS The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license KNOWLEDGE / SKILLS / ABILITIES:
Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to effectively read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations PREFERENCE MAY BE GIVEN FOR:
1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment ADDITIONAL INFORMATION / EXAMINATION PROCESS The training academy for this position will consist of approximately 10 weeks of training which will take place Monday - Friday during the hours of 8:
00 AM - 5:
00 PM.
Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing This position is designated as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered EXAMINATION PROCESS (may include):
An evaluation of training and experience Attend mandatory departmental orientation A computer based test to evaluate your listening, comprehension, typing and decision making skills One or more panel interviews A pre-employment psychological examination A pre-employment security sensitive background investigation A pre-employment physical examination and drug test This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.
Position is not eligible to receive benefits with exception to the 457 Plan as listed below.
Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan.
Deferred compensation plans allow participants to save for retirement now and pay taxes later by contributing a portion of their salaries pre-tax to the plan.
Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan.
Changes may be made to the contribution levels, investment options, etc.
at any time.
01 Have you earned a high school diploma or the equivalency? Yes No 02 Are you at least 18 years of age? Yes No 03 Do you have a valid automobile operator's license? Yes No 04 Do you have 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services? Yes No 05 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
06 Do you have 911 / emergency communications work experience? Yes No 07 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
08 Do you have data entry work experience? Yes No 09 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
10 Do you have customer service work experience? Yes No 11 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
12 Are you willing and able to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts)? Yes No Required Question Recommended Skills Automated Information System (Ais) Cad Confidentiality Customer Service Data Entry Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
$22.
02 Hourly Location :
Public Safety Training Facility - Frederick, MD Job Type:
Part-Time Non-Benefited Job Number:
FY24-00059 Department:
Division of Emergency Management Division:
Emergency Communications Opening Date:
08/01/2023 Closing Date:
Continuous JOB INFORMATION Join the Department of Emergency Communications for an entry-level Emergency Communications Specialist (911 call-takers) HIRING EVENT on Monday, August 28, 2023 at the Frederick County Public Safety Training Facility.
Doors will open at 8:
00 a.
m.
and will close at 1:
00 p.
m.
Applicants will have the opportunity to submit their Employment Application Form onsite (if not submitted prior), complete a mandatory orientation session to learn more about the Emergency Communications Specialist career, complete a mandatory CritiCall examination process, and meet with Communication management to complete an interview process.
Check out our recruitment video! https:
//www.
youtube.
com/watch?v=Wi5ZGBLIaMo Non-exempt; on-call; varying schedule; rotating shifts; no-benefits NOTE:
Qualified candidates who pass each stage of the selection process will be placed on an eligible list for possible placement into full-time benefited vacancies.
Candidates will be required to attend a 10-week (40 hr/wk) training academy to become a certified Emergency Communications Specialist.
Upon completion of this academy and its associated trainings, employees will begin working in an on-call capacity.
As full-time vacancies arise all current on-call employees will be given first opportunity to apply for the positions and be considered for benefited placement This skilled position is responsible for the receipt and processing of emergency and non-emergency calls for public safety services; timely and accurate deployment of appropriate public safety personnel and apparatus to the location of emergencies.
Training and supervision is received from the DEC Manager or ECS IV with oversight from a DEC Administrator, Assistant Director, and/or the Director.
ESSENTIAL DUTIES AND JOB RESPONSIBILITIES Receive and process incoming calls of emergency, non-emergency, informational and business nature Utilizing a protocol based call processing systems obtain necessary information facilitating the dispatch of appropriate public safety personnel, apparatus or resources Provide assistance to callers requesting Emergency Medical Services (EMS), Fire-Rescue, Law Enforcement, and other Public Safety Services Communicate with EMS, Fire-Rescue, Law Enforcement and affiliated agencies personnel and equipment Monitor incidents and situational developments to coordinate the utilization of essential services and resources Monitor incidents and situational developments for requests or instructions regarding the dispatch of additional apparatus, equipment, or personnel Comprehend and execute instructions communicated by supervisors, field personnel, officers, officials, or incident commanders Dispatch required apparatus, resources, equipment, or personnel in accordance with standard operating policies and procedures Alert other jurisdictions when necessary Operate computer aided dispatch (CAD) system and other computer software products Maintain computerized and manual records Relay information to appropriate officials or agencies Operate public safety radio consoles and maintain communications with allied EMS, Fire-Rescue, Law Enforcement, and associated Local, Municipal, County, State, and Federal government agencies Operate Text-to-911 and TTY equipment (telephone equipment for persons who are hearing/speech impaired) Handle multiple tasks and track multiple in-progress incidents simultaneously Perform other related duties as required To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Any single position may not be assigned all duties listed above, nor do the examples cover all duties that may be assigned.
QUALIFICATIONS AND REQUIREMENTS The qualifications / requirements, knowledge/skills/abilities and physical demands or working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school graduation or the equivalent Minimum age 18 years Possession of a valid automobile operator's license KNOWLEDGE / SKILLS / ABILITIES:
Ability to maintain County Authorized Driver privileges Ability to obtain Emergency Communications Specialist certifications, in medical, fire and police dispatch (International Academy of Emergency Dispatch) within 1 year of hire, and to maintain re-certification as due Knowledge of Frederick County geography and surrounding areas Effective keyboarding/data entry skills in order to accurately enter information during conversation with callers Ability to effectively utilize computer aided dispatch (CAD) system and other automated information systems Knowledge of fire, rescue and law enforcement disciplines Ability to effectively read maps and give directions Ability to work with sensitive information and maintain confidentiality Strong and effective spoken and written (English) communication skills, including the ability to speak clearly and distinctly, and to accurately summarize and describe information with correct, precise terminology Ability to develop and maintain effective working relationships with co-workers, user agencies and the general public Ability to perform quickly and effectively in emergency situations PREFERENCE MAY BE GIVEN FOR:
1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services 911 / emergency communications work experience Data entry work experience Customer service work experience PHYSICAL REQUIREMENTS / WORKING CONDITIONS:
While working in this position, the employee is required to constantly sit and perform repetitive motions While working in this position, the employee is required to constantly work indoors and occasionally work in a noisy environment ADDITIONAL INFORMATION / EXAMINATION PROCESS The training academy for this position will consist of approximately 10 weeks of training which will take place Monday - Friday during the hours of 8:
00 AM - 5:
00 PM.
Ability to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts) This position is subject to random drug testing This position is designated as security-sensitive, requiring satisfactory background investigation, conducted by the Frederick County Sheriff's Office, in accordance with established Frederick County policy Candidates who were previously rejected may reapply for consideration, however those declined for reasons that assure another rejection will not be reconsidered EXAMINATION PROCESS (may include):
An evaluation of training and experience Attend mandatory departmental orientation A computer based test to evaluate your listening, comprehension, typing and decision making skills One or more panel interviews A pre-employment psychological examination A pre-employment security sensitive background investigation A pre-employment physical examination and drug test This description reflects management's assignment of essential duties; it does not proscribe or restrict the tasks that may be assigned.
Position is not eligible to receive benefits with exception to the 457 Plan as listed below.
Savings Plan - Deferred Compensation:
The County offers a Section 457 Plan.
Deferred compensation plans allow participants to save for retirement now and pay taxes later by contributing a portion of their salaries pre-tax to the plan.
Contributions are invested at the employee's direction into one or more of the variety of investment options offered by the plan.
Changes may be made to the contribution levels, investment options, etc.
at any time.
01 Have you earned a high school diploma or the equivalency? Yes No 02 Are you at least 18 years of age? Yes No 03 Do you have a valid automobile operator's license? Yes No 04 Do you have 1 or more years of recent (within the last 5 years) career or volunteer experience in fire, ambulance or police services? Yes No 05 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
06 Do you have 911 / emergency communications work experience? Yes No 07 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
08 Do you have data entry work experience? Yes No 09 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
10 Do you have customer service work experience? Yes No 11 Please provide details regarding that work history in the text area below.
The work history details provided should include the employer or organization name, dates of employment/service and the duties you performed.
NOTE:
If Human Resources staff is unable to confirm your related work experience, based on the information submitted, you will not be granted the requirement.
12 Are you willing and able to work all shifts as assigned, including weekdays, weekends, nights and holidays (usual shift assignment will be 12 hours; employees are required to work day shifts and night shifts)? Yes No Required Question Recommended Skills Automated Information System (Ais) Cad Confidentiality Customer Service Data Entry Decision Making Estimated Salary: $20 to $28 per hour based on qualifications.
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