Assistant General Manager
Frederick, MD Frederick, MD Full-time Full-time $45,000 - $55,000 a year $45,000 - $55,000 a year
Summary:
The Assistant General Manager is responsible for assisting the General Manager in the successful oversight of all operations of the hotel property.
Successful oversight includes but is not limited to:
guest satisfaction, human resources, associate engagement, associate retention, financial performance, sales, revenue generation, and house profit.
PRINCIPAL DUTIES AND
Responsibilities:
Leadership/Associate Development Direct leadership by example; serve as an advocate for associates of hotel team.
Demonstrate ability to successfully promote and enforce company policies, procedures, ideals and concepts.
Conduct performance management (annual appraisals) to include Executive Housekeeping, Chief Engineer, Sales, Front Desk and other direct reports.
Walk the hotel property to ensure public spaces, grounds, work and kitchen areas meet all standards on a daily basis.
Responsible for all associates receiving required training.
Ensures associate performance appraisals are written, documented, and delivered in a timely fashion based on the associate's date of hire.
Review weekly reports and the month-end reports from an operational, as well as a financial perspective.
Conduct analysis of month-end review for property critique.
Operations Maintain quality assurance (QA), prepares for audits and conduct self-inspection audits and follow-up inspections to ensure that improvements are made, as necessary.
Review and follow-up on hotel Guest Voice or related programs/SALT scores and comments.
Conduct hotel critique and prepare month-end reviews.
Manage hotel controllable costs within budgeted guidelines to achieve target Flow-through.
Prepare schedules based on productivity and business need.
WORKING CONDITIONS:
1.
Majority of work is performed in a lighted, heated and cooled environment typical of a hotel.
2.
Local travel is necessary for support of the corporate office.
3.
Occasional travel to Brand sponsored trainings is required with overnight lodging.
4.
Willingness and ability to work in other hotels operated by Plamondon Hospitality Partners.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1.
Previous Experience working as a leader within a similar sized hotel.
2.
Exceptional customer service skills including quality standards for service and proven experience in leading a quality service driven team.
3.
Outstanding interpersonal, communication, problem-solving, and analytical skills.
4.
Proficient in Microsoft Word, Excel and Outlook, and other similar software packages.
The above statements are intended to describe the general nature and level of duties and responsibilities of this position.
They are not intended to be an exhaustive list of duties, responsibilities, and skills required.
The Plamondon companies reserves the right to unilaterally, and at any time, modify this Job Description, formally or informally, either verbally or in writing.
The Plamondon Companies is an equal opportunity employer.
Job Type:
Full-time Salary:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Relocation assistance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus pay Ability to commute/relocate:
Frederick, MD 21703:
Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
Hotel (Required) Work Location:
In person Job Type:
Full-time 401(k) Dental insurance Employee discount Health insurance Paid time off Relocation assistance 8 hour shift Monday to Friday Weekends as needed Bonus pay Frederick, MD 21703:
Reliably commute or willing to relocate with an employer-provided relocation package (Required) Hotel (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
The Assistant General Manager is responsible for assisting the General Manager in the successful oversight of all operations of the hotel property.
Successful oversight includes but is not limited to:
guest satisfaction, human resources, associate engagement, associate retention, financial performance, sales, revenue generation, and house profit.
PRINCIPAL DUTIES AND
Responsibilities:
Leadership/Associate Development Direct leadership by example; serve as an advocate for associates of hotel team.
Demonstrate ability to successfully promote and enforce company policies, procedures, ideals and concepts.
Conduct performance management (annual appraisals) to include Executive Housekeeping, Chief Engineer, Sales, Front Desk and other direct reports.
Walk the hotel property to ensure public spaces, grounds, work and kitchen areas meet all standards on a daily basis.
Responsible for all associates receiving required training.
Ensures associate performance appraisals are written, documented, and delivered in a timely fashion based on the associate's date of hire.
Review weekly reports and the month-end reports from an operational, as well as a financial perspective.
Conduct analysis of month-end review for property critique.
Operations Maintain quality assurance (QA), prepares for audits and conduct self-inspection audits and follow-up inspections to ensure that improvements are made, as necessary.
Review and follow-up on hotel Guest Voice or related programs/SALT scores and comments.
Conduct hotel critique and prepare month-end reviews.
Manage hotel controllable costs within budgeted guidelines to achieve target Flow-through.
Prepare schedules based on productivity and business need.
WORKING CONDITIONS:
1.
Majority of work is performed in a lighted, heated and cooled environment typical of a hotel.
2.
Local travel is necessary for support of the corporate office.
3.
Occasional travel to Brand sponsored trainings is required with overnight lodging.
4.
Willingness and ability to work in other hotels operated by Plamondon Hospitality Partners.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
1.
Previous Experience working as a leader within a similar sized hotel.
2.
Exceptional customer service skills including quality standards for service and proven experience in leading a quality service driven team.
3.
Outstanding interpersonal, communication, problem-solving, and analytical skills.
4.
Proficient in Microsoft Word, Excel and Outlook, and other similar software packages.
The above statements are intended to describe the general nature and level of duties and responsibilities of this position.
They are not intended to be an exhaustive list of duties, responsibilities, and skills required.
The Plamondon companies reserves the right to unilaterally, and at any time, modify this Job Description, formally or informally, either verbally or in writing.
The Plamondon Companies is an equal opportunity employer.
Job Type:
Full-time Salary:
$45,000.
00 - $55,000.
00 per year
Benefits:
401(k) Dental insurance Employee discount Health insurance Paid time off Relocation assistance Schedule:
8 hour shift Monday to Friday Weekends as needed Supplemental pay types:
Bonus pay Ability to commute/relocate:
Frederick, MD 21703:
Reliably commute or willing to relocate with an employer-provided relocation package (Required)
Experience:
Hotel (Required) Work Location:
In person Job Type:
Full-time 401(k) Dental insurance Employee discount Health insurance Paid time off Relocation assistance 8 hour shift Monday to Friday Weekends as needed Bonus pay Frederick, MD 21703:
Reliably commute or willing to relocate with an employer-provided relocation package (Required) Hotel (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.
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