Administrator III
Company Name:
MAXIMUS (MAIN RECORD)
MAXIMUS was awarded a contract with the U.S. Department of Education, Office of Federal Student Aid (FSA), to provide Operation and Maintenance support for the Debt Management and Collections System (DMCS). FSA is the largest provider of student financial aid in the nation, providing more than $150 billion in federal grants, loans and work-study funds each year to more than 15 million students paying for college or career school. A critical role of FSA is managing the outstanding federal student loan portfolio and securing repayment from federal student loan borrowers. FSA utilizes the DMCS to support this important role.
The Administrator is responsible for assisting the department by performing any combination of clerical duties requiring thorough knowledge and the application of various work methods and procedures.
Manage inbound calls and place outbound calls in a contact center with the goal of increasing business, customer satisfaction, and customer retention
Follow basic procedures and scripts, using fundamental knowledge of company directories, services, and products to assist customers and employees
Recognize and compile potential problems and refer them to the appropriate resource for resolution
Identify and utilize varying methods and procedures to process complex transactions
Type or generate letters and other documents as necessary
Assist in the maintenance of the office record and filing systems
Retrieve, log, and route correspondence (faxes, email, letters, etc.)
Prepare outgoing or log incoming shipments
Ensure document control of mail and project correspondence
Perform other duties as may be assigned by management
High school diploma (or GED or High School Equivalence) required
Associate degree is preferred
Minimum 2 years of related work experience, preferably in a contact center
Proficient in the use of Microsoft Office products
Highly skilled in office automation
Must be proficient in operating various types of office equipment, including, copiers, fax machines and networked personal computers
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.Estimated Salary: $20 to $28 per hour based on qualifications.
MAXIMUS (MAIN RECORD)
MAXIMUS was awarded a contract with the U.S. Department of Education, Office of Federal Student Aid (FSA), to provide Operation and Maintenance support for the Debt Management and Collections System (DMCS). FSA is the largest provider of student financial aid in the nation, providing more than $150 billion in federal grants, loans and work-study funds each year to more than 15 million students paying for college or career school. A critical role of FSA is managing the outstanding federal student loan portfolio and securing repayment from federal student loan borrowers. FSA utilizes the DMCS to support this important role.
The Administrator is responsible for assisting the department by performing any combination of clerical duties requiring thorough knowledge and the application of various work methods and procedures.
Manage inbound calls and place outbound calls in a contact center with the goal of increasing business, customer satisfaction, and customer retention
Follow basic procedures and scripts, using fundamental knowledge of company directories, services, and products to assist customers and employees
Recognize and compile potential problems and refer them to the appropriate resource for resolution
Identify and utilize varying methods and procedures to process complex transactions
Type or generate letters and other documents as necessary
Assist in the maintenance of the office record and filing systems
Retrieve, log, and route correspondence (faxes, email, letters, etc.)
Prepare outgoing or log incoming shipments
Ensure document control of mail and project correspondence
Perform other duties as may be assigned by management
High school diploma (or GED or High School Equivalence) required
Associate degree is preferred
Minimum 2 years of related work experience, preferably in a contact center
Proficient in the use of Microsoft Office products
Highly skilled in office automation
Must be proficient in operating various types of office equipment, including, copiers, fax machines and networked personal computers
Excellent organizational, written, and verbal communication skills
Ability to perform comfortably in a fast-paced, deadline-oriented work environment
Ability to work as a team member, as well as independently
A committed and diverse workforce is our most important resource.
MAXIMUS is an Affirmative Action/Equal Opportunity Employer.
Women, people of color, individuals with a disability, veterans, and others who would enrich the diversity of MAXIMUS are encouraged to apply.Estimated Salary: $20 to $28 per hour based on qualifications.
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