Teller
Company Name:
Fulton Financial Corporation
Description/Job Summary
Performs a variety of teller functions in a retail branch office environment with a focus on customer service and sales.
Responsibilities/Duties
Accurately performs teller transactions in accordance with bank policies and procedures. Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments and other ancillary services in a timely manner. Responds to customer inquiries on the telephone and in person adhering to guidance on customer privacy and customer confidentiality. Provides responsive, quality customer service at all times. Adheres to check cashing policies and obtains appropriate approvals on checks over the approved check cashing limit. Balances drawer in a timely fashion. Maintains currency and coin supplies within bank policy limits and security standards. Follows all established security procedures. Maintains balancing records, proof errors and return items within standards acceptable to the bank. Follows policies and procedures for issuing negotiable instruments. Strictly follows requirements of audit and compliance, including currency transaction reporting. Seeks assistance for handling accounts with special alerts and/or holds.
Recognizes and demonstrates skills learned by following through on referral opportunities by using open-ended questions to generate a two-way conversation. Exercises good listening skills such as paraphrasing and asking clarifying questions to identify needs. After identifying need, introduces customer to appropriate branch sales person or business partner. Possesses sufficient knowledge of the bank's products and services in order to complete a referral to appropriate branch sales person. Completes and forwards a referral form to appropriate person. Meets a mutually established quality referral goal. Actively participates in branch sales meetings, sales training and sales coaching.
Contributes to the efficient operation of the branch by performing or assisting with other branch duties such as maintaining branch vault cash, night deposit transactions, maintaining branch logs, opening and closing vault, settling and maintaining ATM. Adheres to schedule by not only arriving, but also being ready to work, on time. Maintains good working relationships with fellow employees to ensure teamwork within the branch and through the bank.
Required Experience
A minimum of six (6) months previous cash handling experience is required.
Preferred Education
High school diploma or GED preferred.
Required Qualifications
Excellent customer service and communication skills required. The ability to read, write, and perform basic mathmatical calculations (add, subtract, multiply and divide). Ability to analyze, compile, compute, copy, compare, speak and take instruction. Ability to handle confidential information. Ability to develop an understanding of and communicate information related to bank retail products and services. Ability to organize and handle multiple tasks. Ability to exercise good judgment and resourcefully solve routine problems. Ability to recognize referral opportunities to appropriate bank personnel. Must possess entry-level computer skills. Estimated Salary: $20 to $28 per hour based on qualifications.
Fulton Financial Corporation
Description/Job Summary
Performs a variety of teller functions in a retail branch office environment with a focus on customer service and sales.
Responsibilities/Duties
Accurately performs teller transactions in accordance with bank policies and procedures. Routine transactions include but are not limited to deposits, withdrawals, official checks, loan payments and other ancillary services in a timely manner. Responds to customer inquiries on the telephone and in person adhering to guidance on customer privacy and customer confidentiality. Provides responsive, quality customer service at all times. Adheres to check cashing policies and obtains appropriate approvals on checks over the approved check cashing limit. Balances drawer in a timely fashion. Maintains currency and coin supplies within bank policy limits and security standards. Follows all established security procedures. Maintains balancing records, proof errors and return items within standards acceptable to the bank. Follows policies and procedures for issuing negotiable instruments. Strictly follows requirements of audit and compliance, including currency transaction reporting. Seeks assistance for handling accounts with special alerts and/or holds.
Recognizes and demonstrates skills learned by following through on referral opportunities by using open-ended questions to generate a two-way conversation. Exercises good listening skills such as paraphrasing and asking clarifying questions to identify needs. After identifying need, introduces customer to appropriate branch sales person or business partner. Possesses sufficient knowledge of the bank's products and services in order to complete a referral to appropriate branch sales person. Completes and forwards a referral form to appropriate person. Meets a mutually established quality referral goal. Actively participates in branch sales meetings, sales training and sales coaching.
Contributes to the efficient operation of the branch by performing or assisting with other branch duties such as maintaining branch vault cash, night deposit transactions, maintaining branch logs, opening and closing vault, settling and maintaining ATM. Adheres to schedule by not only arriving, but also being ready to work, on time. Maintains good working relationships with fellow employees to ensure teamwork within the branch and through the bank.
Required Experience
A minimum of six (6) months previous cash handling experience is required.
Preferred Education
High school diploma or GED preferred.
Required Qualifications
Excellent customer service and communication skills required. The ability to read, write, and perform basic mathmatical calculations (add, subtract, multiply and divide). Ability to analyze, compile, compute, copy, compare, speak and take instruction. Ability to handle confidential information. Ability to develop an understanding of and communicate information related to bank retail products and services. Ability to organize and handle multiple tasks. Ability to exercise good judgment and resourcefully solve routine problems. Ability to recognize referral opportunities to appropriate bank personnel. Must possess entry-level computer skills. Estimated Salary: $20 to $28 per hour based on qualifications.
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